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Forgot to check in with the Rejsekort app?

Checking in late, or not at all, in the app is the largest group of transit fine cases at the appeals board. Here's the rule, what can help your complaint, and when it isn't worth taking it further.

The company and the appeals board are very different

At the company: In 2025, 598 complaints about checking in late with the Rejsekort app were fully or partly accepted by Movia. It was the second most common reason Movia accepted a complaint. We don't know how many people complained about the same thing, so the number doesn't tell you your chances. But it shows that the complaint to the company is where these cases can be won.

At the appeals board: Of the 216 decisions we've read, 63 were about checking in late with the app. Only one ended with the fine cancelled. Another 11 were about a check-in that was missing completely, and the passenger lost all of them.

What can help your complaint

• Screenshots from the app. Your travel history with the time of your check-in, and any error message. Take them straight away, while you still have them.
• Proof of a technical fault. Did you write to or call Rejsekort customer service (70 11 33 33) the same day? Mention it, and attach their reply.
• Exact times. When you checked in, when you boarded, and when the inspection happened. The companies have the app's log data, so only write what you're sure of.
• Mistakes in how the company handled your case. If the company made mistakes handling your complaint, mention it. The appeals board has criticised such mistakes, but in those cases the fine stood, and the passenger only got the complaint fee back.

Whether your case belongs here, what the complaint should say, and which documentation makes the difference is exactly what Afgiftsklage helps you with.

What rarely wins

• You checked in a few seconds too late.What counts is when the check-in was complete, not when you started it. Even 3 seconds after the bus left the stop was too late. Decision 26-0169 and 26-0131 (Metro)
• You thought the check-in had gone through.If log data shows it wasn't registered before you boarded, the fine stands. Decision 26-0159
• The app froze, or the network was poor.The appeals board says you have to wait for the next departure. The same applied during a nationwide internet outage. Decision 25-0490 and 26-0047 (the outage)
• The app was stuck on an earlier trip.A forgotten check-out from your last trip, or an automatic check-out, doesn't excuse not being checked in. Decision 26-0181 and 26-0193
• Personal circumstances.Illness, ADHD, an injury or a child to look after aren't excuses the appeals board accepts. Decision 25-0291

How to complain

1. Complain in writing to the company that gave you the fine. See how in our guides to DSB, the Metro and Movia. Write exactly what happened, and attach your screenshots.
2. Ask for henstand, which means the payment deadline is put on hold until the company has replied. The deadline is usually 14 days, and reminder fees are added if you simply don't pay.
3. Was your complaint rejected? Then you can take it to the appeals board. It costs DKK 160, and you get the money back if you win fully or partly. If your case is a late check-in without a fault you can document, it's rarely worth it.

How to avoid it next time

• Check in on the platform or at the stop, before the train or bus arrives.
• Wait until the app shows that you're checked in before you board.
• Keep battery and mobile data on for the whole trip, and don't use airplane mode. Without data, the app can't check you in or out.
• Check out when your trip is over, so your next check-in doesn't get stuck.
• If the app doesn't work, buy a ticket another way before you board.