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Fine on the Copenhagen Metro

Fines on the Metro are issued by Metro Service. Here's what the fine costs, how to complain, and which cases actually win.

How to complain to the Metro

1. Complain in writing to the Metro through m.dk. Briefly explain what happened, and attach documentation, for example your commuter pass, a receipt or a screenshot.
2. Ask for an extension (henstand), meaning the payment deadline is put on hold until the Metro has dealt with your complaint.
3. Rejected? Then you can take it to the appeals board. It costs DKK 160, and you get the money back if you win in full or in part.

If you don't pay

The payment deadline is 14 days. After that you get a reminder, then another one, and in the end the case is sent for collection to the Danish Debt Collection Agency (Gældsstyrelsen), which can, among other things, take the amount from your salary. Reminder fees are added on top, so ignoring it only makes it more expensive. If you complain, ask for an extension (henstand) instead of just not paying.

Where you have a chance

• You had a valid ticket or a valid personal commuter pass but couldn't show it.Then the fine can be reduced to DKK 125.
• The staff gave you the wrong information.That's rarely enough on its own, but some of these cases have been close at the appeals board.

Whether your case belongs here, what the complaint should say, and which documentation makes the difference is exactly what Afgiftsklage helps you with.

Rarely wins

• A receipt or screenshot sent afterwards.If you forget a physical City Pass, sending a copy and a receipt afterwards doesn't help. Decision 26-0182
• A bank statement as proof.A bank statement doesn't replace a valid ticket at the inspection. In this case it ended with four fines totalling DKK 3,000. Decision 25-0459
• You checked in too late on the app.It's the most common Metro case at the appeals board, and the fine is almost always upheld. Your ticket has to be valid before you board the train.