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Fine from Movia

Movia runs the buses on Zealand and in the Copenhagen area, and its fine is higher than on trains and the metro. Here's what it costs, how to complain, and when it's worth it.

Adults and young people: DKK 1,000
Children and dogs: DKK 500
Valid personal commuter pass you couldn't show: DKK 125
Payment deadline: 14 days from the date of the fine
Complain first to: Movia
Then complain to: The appeals board, Ankenævnet for Bus, Tog og Metro

These are the amounts Movia has reported to the Danish Debt Collection Agency. Movia raised the fine from DKK 750 to DKK 1,000 in October 2022.

How to complain to Movia

Complain in writing to Movia through moviatrafik.dk. Explain exactly what happened and when, and attach pictures, for example of an error message on the card reader.
Ask for an extension (henstand), meaning the payment deadline is put on hold until Movia has replied.
Rejected? Then you can take it to the appeals board. It costs DKK 160, and you get the money back if you win in full or in part.

If you don't pay

The payment deadline is 14 days. After that you get a reminder, then another one, and in the end the case is sent for collection to the Danish Debt Collection Agency (Gældsstyrelsen), which can, among other things, take the amount from your salary. Reminder fees are added on top, so ignoring it only makes it more expensive. If you complain, ask for an extension (henstand) instead of just not paying.

Where you have a chance

The card reader or equipment failed.When Movia couldn't document that the equipment worked, the fine has been cancelled.
Movia made mistakes in the case.Errors in Movia's own information or case handling have led to passengers winning.
You had a valid commuter pass but couldn't show it.Then the fine is DKK 125 instead of DKK 1,000, if it's a personal pass.

Whether your case belongs here, what the complaint should say, and which documentation makes the difference is exactly what Afgiftsklage helps you with.

Rarely wins

You checked in a few seconds too late on the app.It's by far the most common Movia case. Even 3 seconds after the bus left the stop was too late. What counts is when the ticket is valid, not when you started buying it. Decision 26-0169
The app froze, or the signal was bad.The appeals board says you have to wait for the next bus. The same applied during a nationwide internet outage. Decision 25-0490
Personal circumstances.Illness, ADHD, injuries or having a child to look after aren't excuses the appeals board accepts. Decision 25-0291
"The driver said it was okay."Without documentation, a verbal message from the driver doesn't count. Decision 26-0077

The honest picture: Of 101 Movia cases at the appeals board (August 2025 to September 2026), two were cancelled. If your case is a late check-in with no equipment fault, it's rarely worth taking further. If there's an equipment fault you can document, you're in a much stronger position.

The rules are the same for everyone. Your case isn't.

This page shows the general rules. Afgiftsklage looks at your specific case and gives you:

An honest assessment of whether your case can be won
A finished complaint letter in Danish, with an English translation, built on the rules and decisions that fit your case
A request for a payment extension written into the letter
A list of the documentation you need to attach

We're opening soon. Join the waitlist to get the assessment for free and the complaint letter for DKK 39 instead of DKK 49.

Join the waitlist

Sources

The appeals board figures are based on our review of 216 public decisions on transit fines from August 2025 to September 2026. Page updated October 2026. We're not lawyers, and this page isn't legal advice. The sources are in Danish.